1. Introduction

Welcome to Skintalks. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to be bound by these terms.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or using the site under supervision
• You provide accurate and complete information during checkout

3. Products & Services

Skintalks offers skincare and cosmetic products for personal use. We reserve the right to:

• Modify or discontinue products without notice
• Limit quantities per order
• Refuse service to anyone at our discretion

4. Pricing & Payments

All prices are listed in LKR (Sri Lankan Rupees). Prices are subject to change without prior notice.

Accepted Payment Methods:

• LankaQR payments
• Debit/Credit Cards
• Cash on Delivery (if applicable)

5. Order Processing & Delivery

Orders are processed within 1–3 working days. Delivery timelines may vary based on location. Delays may occur due to unforeseen circumstances.

We are not responsible for:

• Incorrect delivery details provided by the customer
• Delays caused by courier partners

6. Order Cancellation

Orders can be cancelled only before dispatch. Once shipped, cancellations are not permitted.

7. Returns & Refunds

Returns and refunds are governed by our Return Policy. Only unused, unopened products are eligible. Damaged or incorrect items must be reported within the specified time.

8. Product Use & Disclaimer

All Skintalks products are intended for external use only. Results may vary based on individual skin type.

We strongly recommend performing a patch test before use. Skintalks is not liable for allergic reactions, misuse, or use without proper guidance.

9. User Information & Privacy

By using our website, you agree to provide accurate information. Your data will be used for order processing, communication, and marketing (if consented). We do not sell or share your personal data with unauthorized third parties.

10. Promotions & Discounts

Discounts and offers are subject to change. Only one promotion may be used per order unless stated otherwise. Skintalks reserves the right to withdraw offers at any time.

11. Prohibited Use

You agree not to use the website for unlawful purposes, attempt to hack or disrupt the platform, or provide false information.

12. Intellectual Property

All content including logos, images, product names, and text are the property of Skintalks and may not be used without permission.

13. Limitation of Liability

Skintalks shall not be liable for indirect or consequential damages, losses resulting from use or inability to use products, or delays beyond our control.

14. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka.

1.1 QR Payment Process

Skintalks offers a secure QR-based payment option for faster checkout. A unique QR code will be generated at checkout which must be scanned using a supported banking app. Payment must be completed within the specified time window (e.g., 5 minutes).

1.2 Payment Confirmation

Orders will only be confirmed after successful payment verification. If payment is not completed within the time limit, the order will be automatically cancelled and the QR code will expire.

1.3 Failed or Delayed Payments

If payment is made but not reflected, customers must contact support with proof of payment. Skintalks reserves the right to verify transactions before confirmation.

1.4 Incorrect Payments

Skintalks is not responsible for payments made to incorrect QR codes outside the official website or manual transfer errors.

1.5 Refunds for QR Payments

If an order is cancelled after successful QR payment, refunds will be processed to the original payment source where possible within 5–10 working days.

1.6 Contact Information

Email: sales@skintalks.lk

WhatsApp: 0767678984

1. Overview

At Skintalks, we prioritize quality, safety, and customer satisfaction. Due to the nature of skincare and cosmetic products, our return policy is designed to ensure hygiene while offering fair support to our customers.

2. Return Eligibility

You may request a return or exchange if:

• The request is made within 3–7 days of delivery.
• The product is unused, unopened, and in original packaging.
• The product seal is intact and not tampered with.
• You provide proof of purchase (order number or receipt).

👉 This aligns with common cosmetic policies where unopened items are accepted due to hygiene concerns.

3. Non-Returnable Items

For safety and hygiene reasons, we do NOT accept returns for:

• Opened or used skincare/cosmetic products.
• Products with broken seals.
• Items purchased on clearance or promotion.
• Gift cards or free promotional items.

4. Damaged, Defective, or Incorrect Items

We will gladly replace or refund items if:

• The product is damaged, leaking, or broken.
• You received the wrong item.
• There is a manufacturing defect.

5. Refund Policy

• Approved refunds will be processed to the original payment method.
• Refunds may take 5–10 working days to reflect.
• Shipping charges are non-refundable unless the error is ours.

6. Exchanges

We offer exchanges only for damaged products or incorrect items.

7. Return Process

To initiate a return, contact us via:

• Email: sales@skintalks.lk
• WhatsApp: 0767678984

Please share your **Order number** and a **description of the issue**. Wait for approval before sending the item. Returns sent without approval will not be accepted.

8. Order Cancellation

Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.

9. Allergy / Skin Reaction Disclaimer

At Skintalks, we recommend performing a patch test before use. We are not liable for individual skin reactions unless the product is defective or expired.